Client Service

My Marketing Mentor
We often see businesses ‘neglecting’ customers post sales, it’s almost like they become customers and you forget them! The 9 Boxes questions is - Do you have...
View From The Top
By Sarah Steimer
Want to see the biggest return on your marketing? Make sure it rewards your customer and meets them where they are...
mfCEOs Blog
By Lesley Daley
This week, Brand Learning reported its findings from a global study of Growth Drivers. The research showed that...
mfCEOs Blog
By Lesley Daley
Without customers you don't have a business.   Here's a useful Infographic based on the paper of the same name...
mfCEOs Blog
By Lesley Daley
If you can keep your customers happy and engaged long after the first sale has been reached, you’ll gain their...
mfCEOs Blog
By Lesley Daley
Keeping your customers happy and engaged long after the first sale has been reached builds customer loyalty.  And...
mfCEOs Blog
By Lesley Daley
Keeping your customers happy and engaged, long after the first sale has been reached, will have a significant impact on...
View From The Top
By Peter Kriss
Intuitively, most people recognize the value of a great customer experience. Brands that deliver them are ones that we...
View From The Top
How to make sure your customer service team is skilled, empathetic, and engaged What is the most important thing...
mfCEOs Blog
By Debbie Richardson
I really like podcasts and one of my favourites is BBC Radio 4’s The Bottom Line. I was recently listening to one...