My Marketing Mentor Thursday, July 6, 2017
Client Service

My Business Growth Tip Of The Day

We often see businesses ‘neglecting’ customers post sales, it’s almost like they become customers and you forget them!

The 9 Boxes questions is - Do you have a structured client service program?

This sounds probably more complex than it is – it’s simply a process that enables regular contact with customers.

Here are 3 things you may want to think about:

  1. Do you speak to customers out of the normal day to day, week to week conversations?
  2. Do you ever ask your customers how you can serve them better?
  3. Have you ever asked them what’s next for their business?


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