customer service

mfCEOs Blog

5 things HR can learn from marketing

By Lesley Daley
This week, Brand Learning reported its findings from a global study of Growth Drivers. The research showed that...
mfCEOs Blog

10 steps to a customer-centric business

By Lesley Daley
Without customers you don't have a business.   Here's a useful Infographic based on the paper of the same name...
mfCEOs Blog

Great service doesn't come from laying down lots of rules

By Lesley Daley
If you can keep your customers happy and engaged long after the first sale has been reached, you’ll gain their...
View From The Top

Obsess Over Your Customers, Not Your Rivals

By Tara-Nicholle Nelson
The starting point of most competitive analysis is a question: Who is your competition? That’s because most...
mfCEOs Blog

Five ways to improve customer service – and your revenue

By Lesley Daley
Keeping your customers happy and engaged long after the first sale has been reached builds customer loyalty.  And...
mfCEOs Blog

10 reasons why you must keep customers happy

By Lesley Daley
Keeping your customers happy and engaged, long after the first sale has been reached, will have a significant impact on...
View From The Top

The Art of Customer Delight

By Thomas A. Stewart
Enigma / Alamy Stock Photo Airlines routinely rank near the bottom of customer satisfaction surveys. But we would...